LCL(Less than Container Loading)
Our standard packaging is designed for Full-Container-Loading transportation. Sunnysauna is not responsible for the damage of loose boxes while in the care of a third-party freight forwarder or the workers whom they employ. Therefore, Sunnysauna cannot ensure the full safety of items shipped in loose boxes once they arrive in a forwarder’s warehouse. Sunnysauna will record images of the packaging before items are delivered to the forwarder’s warehouse, though will not be responsible for any damage or any missing items which occur during the shipment. Additional package protection is offered at an additional charge of 5%~20% against the order’s total value.
FCL(Full Container Loading)
Sunnysauna ensures a container is sealed after loading. If goods are damaged during the sea-shipment from poor quality or lack of packaging, Sunnysauna assumes responsibility to assist customer solutions in following: Under the agreement of Sunnysauna, customers will decide on appropriate disposal or private use should products be irreparably damaged. Sunnysauna will refund the amount limited to the original product purchase price.In some cases, slight damage on loose boxes is not unusual should be allowed so long as the inside product is otherwise undamaged.(The seal number must be match the original and picture documentation plus serial number must be offered when a customer requests a refund).
New Shipping Policy
We offer ground delivery on regular shipments All Sauna, Accessories will typically be shipped within two business days of your order placed before 4:00pm CST. Time-in-Transit ranges from 1 to 7 business days. Any orders placed on nights, weekends, holidays, or after 4:00 P.M. CST will not be processed until the following business day. If there are special requests or expedited deliveries are needed, please contact our sales office at +86-551-63871180 for rates and availability.